A shared number, a shared inbox, one record.
Marketing, creative and recruitment agencies field client and candidate calls across a whole team, often on shared numbers. Totally Called keeps every call and text visible to the team, not locked in one person’s inbox.
What we hear from agencies
One shared line, no shared visibility
A client calls a general number and whoever answers has no idea who last spoke to them or what was promised — the team is reconstructing context on every call.
Replies live on one person’s phone
A candidate or client texts back and the reply sits in one team member’s personal messages — invisible to whoever needs to follow up if that person is out.
Leads go quiet between handoffs
A call ends with "I’ll call you back Thursday" and there’s no shared place that due date lives — it depends on one person remembering.
Features that already ship, mapped to your day
Every item below is available today — the title and description are the same ones on the features page. One plan includes the complete product from day one.
SMS inbox
LiveA shared messaging inbox keeps replies visible to the whole team, with every thread on the contact timeline. Market-dependent — see the rate card for which of your numbers carry text.
Agencies — A shared SMS inbox — the whole team sees every reply on the contact timeline, not one person’s phone. A client or candidate never has to repeat themselves to whoever picks up next.
Pipedrive-native softphone
LiveClick any number in Pipedrive to call it. Inbound calls ring inside the panel — no second window, no separate app to keep signed in.
Agencies — Any team member can click-to-call from the client’s Pipedrive record; inbound calls to the shared number ring in the panel with that record already open.
Wrap-up callback due-dates
LiveFlag a call with a callback-due date at wrap-up, and see it in a dedicated callbacks list.
Agencies — Flag a "call back Thursday" at wrap-up and it shows on a dedicated callbacks list — not dependent on one person’s memory or a sticky note.
Missed-call visibility
LiveUnanswered inbound calls log distinctly rather than blending in — configurable as an open task, a done note, or blended with answered calls.
Agencies — A missed call on a busy shared line logs distinctly rather than blending into the noise, so it’s visible to whoever’s free to follow up.
Team reporting
LiveDaily call/message rollups, a busiest-hours heatmap and CSV export, available to workspace admins today.
Agencies — Daily call/message rollups and a busiest-hours heatmap give account leads a real read on team call volume — useful when a shared line makes individual workload hard to see.
Weekly team-stats digest
LiveA Monday-morning email summarising the previous week’s calls and messages for the team.
Agencies — A Monday-morning summary of the previous week’s calls and messages for the whole team, without anyone compiling it by hand.
Number blocklist
LiveMaintain a list of numbers to keep off your lines; enforcement turns on per workspace once the list is reviewed.
Agencies — Keep recruiter spam and no-fit callers off a busy agency line once the blocklist is reviewed for your workspace.
Full list of everything shipped, with the same live/rolling-out labelling: the features page.